Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds from silivo. By making a purchase on our website, you agree to comply with this policy. Please read it carefully to understand your rights and responsibilities.

Eligibility for Returns and Refunds

Return Conditions

Products must be returned in their original condition, unused, and with all tags and packaging intact. Returns are accepted within 30 days from the date of delivery. Items that are damaged, used, or missing original packaging may not be eligible for a refund.

Non-Returnable Items

Certain products, such as personalized items, perishable goods, and digital downloads, cannot be returned unless they are defective or incorrect. Please verify product details before completing your purchase.

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +39 095 8009383. Provide your order number, product details, and reason for return. We will guide you through the return procedure and provide a return authorization if applicable.

Shipping and Handling

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as a wrong or defective item. We recommend using a trackable shipping method to ensure the safe return of your products.

Refund Processing

Refund Timeline

Once we receive and inspect your returned item, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable unless the return is due to our error.

Partial Refunds

If only part of your order is returned, a partial refund will be issued for the eligible items. Any discounts or promotions applied to the original order may affect the refund amount.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, you must return the original item and place a new order for the desired product. Ensure the return is processed and approved before placing a new order to avoid complications.

Customer Responsibilities

It is your responsibility to provide accurate shipping information and inspect products upon delivery. Report any discrepancies or damages within 48 hours of receipt. silivo is not liable for returns lost in transit or delayed due to incorrect address details.

Contact Information

For questions or assistance regarding returns and refunds, please contact us:

• Email: [email protected]
• Phone: +39 095 8009383
• Address: Via Verdi 81, Catania, Sicilia 95139, Italy

Policy Updates

silivo reserves the right to update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitute acceptance of the revised policy.